There are mentioned the 14 Points of Edward Deming on Total Quality Management (TQM). Such as:-
- Create a constant purpose toward improvement
- Adopt the new philosophy
- Cease dependence on inspection to achieve quality
- Work with one supplier
- Continuous improvement
- On-the-job training
- Leadership
- Drive out fear
- Break down silos
- No slogans
- No quotas or numerical goals
- Remove annual ratings or merits system
- Institute of education and self-improvement programs
- Involve all workers in the transformation
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